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Policies

Privacy Policy

This privacy policy sets out how BigTimeGameBoards.com uses and protects any information that you give when you use this website.

We may collect the following information if you place an order or an inquiry:

  • name
  • contact information including email address
  • payment information
  • demographic information

We require this information to understand your needs and provide you with the best service we can offer, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our company
  • We may periodically send promotional emails about new products, services, special offers and other information which we think you may find interesting using the email address which you provide

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write or email us at sales@bigtimegameboards.com.

3821 Ridge Rd
Medina, Oh 44256

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect

Return

BigTimeGameBoards.com does not offer a return policy on any online orders. All Sales are final.

Refund Policy

Any refund request must provide clear evidence proving that the purchased item is not as described on the web site. Complaints that are based merely on the customers false expectations or wishes are not honored. Our technical support team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for your purchase.

Please contact us for further information: sales@bigtimegameboards.com.

Cancellation

Our Cancellation Policy is that all orders must be cancelled within 24 hours of being placed. Please have all information available. Email: sales@bigtimegameboards.com.

Shipping

BigTimeGameBoards.com offers shipping to the contiguous 48 states via FedEx home delivery, and to APO addresses globally via USPS. Large quantity orders may be delivered by way of a transporter in a method agreed upon by the customer. All orders are shipped in a timely manner. Shipping time depends on the location, stock, and production lead time. All orders are packaged in a manner that guarantees the cosmetic integrity of the playing surface and structural integrity of the games. If you have shipping questions or concerns, contact kylewhitling@gmail.com.

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